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Welcome to OIT LAN Support
Services Available
The services offered to Departments will cover new network installations,
network upgrades, troubleshooting, and maintenance. We provide:
- Network needs assessment
- RFP development, evaluation, and bid response
- Software and hardware support for most available LAN systems
and LAN based software packages
- Network installation and upgrades
- Network troubleshooting
- Novell NDS Maintenance
New LANs
For new network installations, our staff can assist with network
needs analysis; prepare or review specs for new networks or network
upgrades; install/upgrade network operating system on network server;
install, connect, and configure workstations and peripherals, and
install, upgrade and configure network software applications.
LAN Upgrades
Network upgrades, including the upgrade of network operating system
software; the installation and configuration of new network applications;
the installation, connection, and configuration of additional workstations
and peripherals; and the installation and configuration of hardware
upgrades in network servers, are all a part of this new service.
In addition, our staff can help coordinate LAN connections with the
campus-wide network (when available).
Problem Solving
We can troubleshoot network problems involving operating systems,
the server, workstations, network applications, and printing. Network
maintenance can also be provided including maintaining network documentation,
remote network monitoring, optimizing server performance, design
and help maintain network backup schedule, and installation of network
operating system upgrades and fixes. Our staff can also design and/or
conduct seminars for network managers and for network users as a
non-contract service.
It should be noted that OIT LAN Support will not
be involved in doing network cabling, but can act as a coordinator
for involving the other appropriate OIT groups from Cabling, Network
Services and Telecommunications.
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